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Customer interaction management
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#	Item
61	LiveLOOK Announces Integration with Interactive Intelligence Customer Interaction Center 3.0 SU13 Matawan, NJ – 25 October, 2011 – LiveLOOK, Inc. announced today a new integration with Interactive Intelligence. LiveL Add to Reading List Source URL: www.livelook.com Language: English - Date: 2013-05-28 03:01:28 Customer experience Call centre Business Electronics Technology Customer experience management Telephony Interactive Intelligence
62	Cost-Justifying Usability An Update for an,Internet Age Edited by Randolph G. Bias and Deborah J. Mayhew Add to Reading List Source URL: sisis.rz.htw-berlin.de Language: English - Date: 2013-08-12 10:15:26 Design User interfaces Technical communication Ergonomics User experience Human factors Customer relationship management Usability testing Usability Humanâ€“computer interaction Human–computer interaction
63	OPTIMIZING CUSTOMER INTERACTION IS ALL ABOUT THE “HERE AND NOW” by Mark Smith, Pitney Bowes Business Insight Retail executives are facing some of the most competitive market conditions in decades — a relentlessly Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-01-31 12:04:06 Electronic commerce Business intelligence Consumer behaviour Customer experience Customer relationship management Customer analytics Customer service Customer satisfaction Pitney Bowes Marketing Business Customer experience management
64	An Agile Customer-Centered Method: Rapid Contextual Design Hugh Beyer1, Karen Holtzblatt1, Lisa Baker2 1 2 Add to Reading List Source URL: www.incontextdesign.com Language: English - Date: 2010-04-08 17:08:08 Human–computer interaction Agile software development Software requirements Formal methods User story Acceptance testing Contextual design Contextual inquiry Usability Software development Software Software project management
65	THE PARSONS INSTITUTE FOR INFORMATION MAPPING Locating Value with Alignment Diagrams JA M ES K A LBA C H , M A Add to Reading List Source URL: piim.newschool.edu Language: English - Date: 2015-01-22 17:48:02 Human–computer interaction Innovation Diagram Infographics Dynamic Diagrams Touchpoint Service design Experience design Customer experience Marketing Business Customer experience management
66	Changeful service design & innovation Service descriptions The Government Digital Strategy sets out a clear and compelling ambition for usercentred re-design and agile transformation of digital public services. Matt Edga Add to Reading List Source URL: assets.digitalmarketplace.service.gov.uk Language: English - Date: 2015-02-10 12:02:57 Human–computer interaction Service design Customer experience Digital strategy Agile software development Cloud computing Co-creation Touchpoint Service Marketing Business Customer experience management
67	The Essence of Effective Rich Internet Applications by Kevin Mullet Macromedia Experience Design Team November 2003 Copyright © 2003 Macromedia, Inc. All rights reserved. Add to Reading List Source URL: download.macromedia.com Language: English - Date: 2003-11-24 15:09:57 Customer experience management Electronic commerce Customer experience User experience Experience design Macromedia Online shopping Interactive kiosk Co-creation Marketing Human–computer interaction Business
68	Smiling woman using tablet PC Add to Reading List Source URL: www.pitneybowes.com Language: English - Date: 2015-02-08 02:33:18 Pitney Bowes Omni-channel Retailing Customer experience Customer relationship management Pitney Customer interaction management Retail Encom Murray D. Martin Marketing Customer experience management Business
69	Web Application Testing SV-Real Browser Share your customers’ real experience 24x7. For organisations concerned with what the customer does, feels and experiences SV-Real Browser delivers true user focused monitoring Add to Reading List Source URL: www.scivisum.co.uk Language: English - Date: 2014-11-24 08:49:11 Software testing Network management Technology Website monitoring Customer relationship management Human–computer interaction User experience Usability
70	Microsoft Word - CCA_interaction_manager_ds_0907_final.doc Add to Reading List Source URL: www.promero.com Language: English - Date: 2014-04-08 20:24:40 Electronic commerce Interactive voice response Customer relationship management Contact manager Text messaging Sales Call centre PanTerra Networks Business Marketing Customer experience management

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